UK postage included, please contact us for international postage options.
SHOP POLICIES
If you have any questions not answered below please contact me. Thank you.
1:TERMS
GENERAL TERMS AND CONDITIONS These Terms and Conditions explain your rights and obligations. Please read them carefully. These Terms and Conditions are in addition to any special terms and conditions that apply to your purchase. In the event of any conflict between these Terms and Conditions and any special terms and conditions, the special terms and conditions shall take precedence. You may have other rights granted by law and these Terms and Conditions do not affect these except if the two are inconsistent. If this is the case then these Terms and Conditions will override any other rights which you may have, unless this is not permitted by law.
PURCHASING FROM US To purchase from us you must be over 18. We can ship to certain countries outside the European Union on request. By submitting your order you are offering to buy the goods at the price set out in the order and allowing us to use your personal details for the purposes of supplying goods (including passing your details on to our agents, the craft worker, couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details be removed from our system by writing to the address above. We are not obliged to supply the goods to you until we have confirmed that we have received full cleared payment, accepted your order and that it has been shipped. No contract will exist until we have dispatched the goods. If you discover you have made a mistake with your order please contact us immediately otherwise we may be unable to rectify such a mistake, although you still have the right to cancel described at the bottom of this text. Prices are checked regularly. However, if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed. If you confirm that you do wish to proceed then please remember that we will still not be under an obligation to supply the goods until we have confirmed that we both have accepted your order and that it has been shipped. No contract will exist until we have confirmed this.
OTHER INFORMATION OF WHICH YOU NEED TO BE AWARE
We may not necessarily keep a copy of these Terms and Conditions and your order. We advise you to print a copy of them for your information in the future.
Any contract between us shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute. All dealings, correspondence and contact between us shall be made or conducted in the English language.
If you are a consumer (ie you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract and receive a refund. You must inform us in writing if you wish to cancel within seven working days, starting on the day after the goods are delivered to you. If you choose to cancel then you must return the goods to us at your cost and risk and we advise you to ensure the goods are adequately insured during the return journey. If you have not returned the goods within 14 days of cancellation or when requested by us to do so, whichever occurs first, we can collect the goods from you at your cost. Details of how to exercise this right will be provided.
2:WHAT IS PAYPAL?
PayPal is a third party payment processor which enables online Credit and Debit card payments. It is a secure system which has over 20 million registered users. How do I use PayPal? Add your items to the shopping basket then, when you are ready, view basket and select the ‘Secure Checkout’. You will guided through placing your order by Paypal. You do not have to be a registered PayPal user to pay this way, however, if you wish to sign up to an account there is an option to do this at the end of the checkout. All orders are acknowledged by e-mail.
Is PayPal secure? PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Once your information reaches PayPal it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers. Only PayPal has access to your confidential credit/debit card details.
3:SHIPPING
Goods are normally despatched within seven working days from receipt of order and payment – please allow 28 days for delivery. We shall contact you by email to notify you of any delays over seven working days. Specially commissioned, made to order pieces shall be subject to delivery terms to be agreed either at time of order or during the commission. Made to order or specially commissioned work is not subject to the cancellation terms (either by virtue of the Distance Selling Regulations or otherwise).
4:RETURNS
Returns: Return any faulty goods within seven days of receipt. We shall either replace them or credit you. This does not affect your statutory rights. Handmade products are subject to some variation in size, colour and weave. Natural grain, knots, streaks, seams and blemishes should be treated as part of the beauty of these unique items and not as faults. All pictoral representations of products, colours and dimensions within an internet website, brochure or leaflet are subject to limitations in colour reproduction and cannot be guaranteed to be accurate.
DAMAGED OR DEFECTIVE GOODS We will supply goods that will remain free from defects in materials or caused by workmanship for a period as appropriate in respect of the particular goods involved in the circumstances of handmade craft. You should inspect the goods when you receive them for defects or damage and the materials they are made from, but please be aware that these items are handmade. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return. If the goods are found to be damaged prior to delivery to you, or defective, we will repair or replace the goods or refund the price paid by you at our option. If you are a consumer, this clause does not in any way effect or limit your statutory rights as a consumer.